Tuesday, May 20, 2008

I FOUGHT THE LAW (Well, Wal-mart) AND I WON
Oh yeah. Today I went to Wal-mart armed with a bunch of coupons and a specific list. I was getting only things I had coupons for that would make them free plus one package of hot dog buns.
I rounded everything up and figured that after coupons and tax, I would be paying less than the total of the hot dog buns. I got to the checkout and she rang everything through. I handed her the coupons and she got this frown on her face. One of the products I purchased was Kotex pantiliners for $1.00. I picked up seven boxes because I had seven $1.00 off coupons. FREE!!! She looks through them, hems and haws, and finally tells me that she can only apply one coupon to the whole order because it says "one coupon per purchase". I informed her that each item was a "purchase" of that product. She went on to insist that she could only use one coupon because that is not what it means. I asked her if she would check with a manager because I believe it could be done (please note at this point she hasn't even tried to run them through the machine - just assumed it couldn't be done).
She goes and talks to a manager. She comes over and says she can't accept more than one coupon. I told her to take off all but one and I would pay for my order (as I was trying to be respectful of the people waiting in line behind me). She starts putting them underneath. I then informed her that I would want them back because I was still going to purchase them and I would buy one at a time if they were going to stand behind that "policy". She calls for the manager. He comes over and informs me the same thing. I told him that not only do other stores recognize that each item qualifies as a purchase, but Wal-mart does too. I told him that I could go through any other line and have that cashier accept it and it would work. He is standing strong. I gave him the same speech and added that it was going to end up costing them time and money because I would stand there and check out one at a time (I could feel my face heating up at this point). He decides to talk to the group of managers standing nearby.
He shows them my coupons and two of them immediately told him that I was right. You can't apply seven coupons to one box, but you certainly can apply seven coupons to seven boxes. He came and said, "oh, I guess we can after all" (less than the stellar apology I was hoping for). He then sends me over to customer service to check out.
As I paid my 42 cents to customer service and took my six additional boxes with me, I couldn't help but humming the tune to the above-referenced song, yes indeedy, "I fought the law..." BUT I WON!!!!! Whohoo!

8 comments:

Rebekah Downs said...

Wow, girl, you are tough! I DO NOT like confrontations! Good for you, though!

Jenny said...

Oh, brother. Some peoples' kids...

Way to stick to your guns. :-)

James, Erica, Eliana and Landon said...

Congrats! Thus another reminder why we prefer Target!

Carrie said...

You're awesome, Sandra! I am so not good with situations like that (I'm a chicken about confrontation!). Good for you, and I'm sure it felt so great to WIN! :)

I am also so hugely impressed with your CVS/Walgreens deals. I wish we had a CVS locally . . . sadly, the closest one is about 45 minutes away, so it's not worth it to me to try to do the deals. We do have Rite Aid, so I do the free after rebate deals fairly often--lots of free toothpaste, shampoo, etc.--but nowhere near as much free stuff as what you get!

I've really been enjoying the Money Saving Mom site and have gotten quite a few fun freebies that way!

Brownells said...

Will you come shop with me???

Momto5 RachelJoy Photography said...

GOOD JOB-- another congrats to you

James, Erica, Eliana and Landon said...

Last night I thought of another way that you may be able to save money. The next time I see you I'll try to remember to tell you about it.

Pam said...

Those Walmart associates can be unbelievable. Their latest "policy" at my store is that they can only take one internet coupon of each type. I had one cashier all but accuse me of coupon fraud one day. In other words, say the Honey Bunches of Oats website lets me print 2 identical coupons, Walmart will only take one per transaction. They don't seem to have any trouble with coupons from the newspaper. Actually, Food Lion tried to pull that stunt once on me too, and it was with a newspaper coupon!